If for any reason you are not satisfied with your purchase we offer a Money Back Guarantee (All shipping costs are non-refundable). Orders with free shipping will have the actual shipping costs deducted. Orders that are not returned in the same condition will be charged a restocking fee. To qualify for our Money Back Guarantee your return must meet the following conditions:
Money Back Guarantee Conditions:
- Order must be less than 30 days old from the delivery date.
- Return must have a copy of the original order.
- Custom or special order parts are not returnable. No exceptions
It is up to you to decide how to ship the return back to us. We highly recommend using a shipping method that is insured and trackable. We are not responsible for returns that are damaged or lost.
How to Send Back Your Return
Make sure to read our return policy first. No RMA is required for returns. To return an order simply send it to the address below with a copy of your order.
East West Garage Door
4204 Knox Rd #10
College Park, MD 20740